Welcome to Brandon Tedder. We specialize in providing high-quality faucet filter products and are committed to safeguarding our customers’ shopping experience and after-sales rights. This Return and Refund Policy applies to all orders placed on this website.
I. Return Policy
Customers may request a return within 30 days of the date of receipt (30-Day Return Window).
Orders for which no return request is submitted within this 30-day period will be deemed final transactions, and no further return requests will be accepted.
Return requests must be submitted through our customer service channels and must include relevant order information and a description of the issue.
II. Refund Processing Time
Refunds will be processed only after the return request has been approved and the returned item has successfully passed our warehouse inspection.
Refund Crediting Time: Approximately 3 days (3 Business Days Processing Time).
The actual time it takes for the refund to appear in your account may vary slightly depending on the processing speeds of different payment platforms or banks.
III. Return Eligibility
To ensure fair trade practices and maintain product quality standards, returned items must meet the following conditions:
The item must remain in a condition that shows no signs of significant use or damage.
The original packaging, accessories, and labels must remain intact.
A valid order number or proof of purchase must be provided.
The issue must not be the result of human-induced damage or improper use.
IV. Non-Returnable Items
Returns or refunds may not be accepted under the following circumstances:
Items that show clear signs of use that render them unsuitable for resale.
Damage caused by improper handling or misuse by the customer.
V. Return Process
Contact Customer Service to submit a return request.
Provide your order information and a description of the issue.
Once the request is approved, we will provide the return shipping address.
Upon receipt of the returned item and successful completion of the inspection, the refund will be processed.
VI. Special Notice Regarding Clearance Items
Due to changes in market conditions and operational cost pressures—and in light of sustained financial losses—we have made the decision to conduct a clearance sale to liquidate remaining inventory. Currently, a limited selection of products is being offered at special clearance promotional prices. These clearance items are being sold at significantly discounted rates as a gesture of gratitude for our customers’ continued support. VII. Shipping for Returns
For returns resulting from product quality issues, shipping costs will be borne by our company.
For returns unrelated to product quality issues, the associated shipping costs may be borne by the customer.
VIII. Contact Us
If you have any questions regarding the return or refund process, please feel free to contact us:
Company: Brandon Tedder
Email: brandon.tedder@aquanovapure.shop
Phone: 8438528623
Address: 9345 Blue House Rd, Ladson, SC, 29456
Thank you for choosing Brandon Tedder. We are committed to continuously improving our products and services to provide you with a more secure and reliable shopping experience.